Contacts
Thank you for visiting iancoats.com, your independent guide to casino pokies online in Australia. If you need to get in touch with our editorial team, you'll find everything you need to know below.
How to Reach Us
The only way to contact us is by email:
Please include a clear subject line and as much relevant detail as possible so we can direct your message to the right person on our team.
What You Can Write About
We welcome messages on the following topics:
- Questions about our content — if something in one of our casino reviews, pokie guides, or articles is unclear, we're happy to explain further.
- Corrections — if you've spotted outdated or inaccurate information (for example, a bonus offer that has changed or a casino that no longer accepts Australian players), please let us know so we can fix it.
- Feedback — suggestions on topics you'd like us to cover, or general comments about the site, are always appreciated.
- Partnership requests — for advertising, collaboration, or other business enquiries, please email us with a brief outline of your proposal.
Response Time
We do our best to read every message we receive. In most cases, we reply within a few business days. During busy periods or public holidays it may take a little longer, so we appreciate your patience. Please note that we do not operate a live chat or telephone support service.
Questions About Your Casino Account
Important: iancoats.com is an independent review and information website. We are not a gambling operator, and we do not hold, manage, or have access to any player accounts.
This means we cannot help with issues such as:
- Deposits or withdrawals (including delayed or missing payments)
- Claiming or cancelling bonuses and free spins
- Account registration, login problems, or account verification (KYC)
- Closing or self-excluding from a casino account
For any of these matters, please contact the customer support team of the casino in question directly — usually via the live chat or email address listed on their website. Only the operator itself can access your account and resolve these issues.
Need Help With Gambling?
If gambling is causing problems for you or someone you care about, free and confidential support is available across Australia:
Gambling Help Online — a national service offering free, confidential counselling and support 24 hours a day, 7 days a week.
Phone: 1800 858 858
Website: www.gamblinghelponline.org.au
Help is available whether you gamble yourself or are affected by someone else's gambling. Reaching out is free, confidential, and available Australia-wide.
Last updated: 2026.